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Delivery & Returns

Delivery Klang Valley (KL & Selangor)

Delivery is available 7 days a week (excluding Labour Day and Chinese New Year), and yes we offer same day flower delivery.  

Same day deliveries order must be received by 12noon (Malaysian time - GMT+8.00).
For order received after 12noon (Malaysian time - GMT+8.00), it will depend on our operational availability. We will try to arrange for same day delivery, otherwise it will be made the next day.  

Normal delivery times are 8:30am-5pm (Malaysian time - GMT+8.00) daily for orders going to a office, before 2pm (Malaysian time - GMT+8.00) for orders to a high school and before 8pm (Malaysian time - GMT+8.00) for orders going to a residence, hotel, or hospital.

During major festival seasons such as Valentine's Day and Mother's Day delivery times are 8am-8pm (Malaysian time - GMT+8.00) .

Specific Times : We are unable to guarantee delivery at a specific time, but we will do our best to accommodate your request. You may request a time frame in the comments box when ordering.

Sunday/Public Holidays/Festival Seasons (Eg : Valentine's Day, Mother's Day, Hari Raya, Christmas and Chinese New Year)
Delivery Times : No specific time.

Delivery Outside Klang Valley
Order must be placed at least 1 day in advance excluding Sunday and Public Holidays, before the desired delivery time. 
The floral arrangements may vary as we will assign associate florists in each particular region to fulfill your orders. 
We reserve the right not to accept your order when we do not find a suitable florist at your selected outstation area. This is caused by the lack of reliability of the florist at certain outstation areas. 

 

Delivery for Festival Seasons (Eg: Valentine's Day, Mother's day, Hari Raya, Christmas and Chinese New Year)
As festival season is our peak time, we will try our best to accommodate your requests. Kindly place your order at least 2 days in advance for delivery to Klang Valley and 4 days in advance for delivery to outside Klang Valley.

Coverage Areas
Klang Valley
Kuala Lumpur (Wilayah Persekutuan)
Selangor

Outside Klang Valley
Kedah
Pulau Pinang (Penang)
Perak
Negeri Sembilan
Melaka
Johor
Kelantan
Sabah
Sarawak

 

Delivery Cost (Exclusive GST)
Please refer to the table below for a list of the delivery costs for each areas.


Kuala Lumpur


Bandar Sri Damansara - RM20.00
Bandar Tasik Selatan - RM20.00
Bandar Tun Razak - RM20.00
Bangsar - RM15.00
Brickfields - RM15.00
Bukit Jalil - RM25.00
Bukit Kerinchi - RM20.00
Bukit Tunku - RM20.00
Cheras, KL - RM25.00
Damansara - Country Height - RM20.00
Damansara Height - RM20.00
Desa Petaling - RM20.00
Desa Tun Razak - RM25.00
Dutamas - RM25.00
Gombak - RM25.00
Hulu Kelang - RM25.00
Jalan Ampang - RM25.00
Jalan Duta - RM25.00
Jalan Genting Klang - RM30.00
Jalan Ipoh - RM25.00
Jalan Klang Lama - RM15.00
Jalan Kuching - RM25.00
Jalan Pudu - RM25.00
Jalan Raja Chulan - RM25.00
Jalan Sultan Ismail - RM25.00
Jinjiang - RM25.00
Kampung Pandan - RM25.00
Kepong - RM25.00
Keramat - RM25.00
Kuala Lumpur - City - RM25.00
Kuala Lumpur KLCC - RM25.00
Kuchai Lama - RM20.00
Midvalley - FREE DELIVERY
Mont Kiara/Bukit Kiara - RM25.00
Pandan Indah - RM25.00
Pandan Jaya - RM25.00
Pandan Perdana - RM25.00
Pudu - RM25.00
Salak Selatan - RM25.00
Segambut - RM25.00
Sentul - RM25.00
Setapak - RM25.00
Sri Hartamas - RM25.00
Sri Petaling - RM25.00
Sungai Besi - RM25.00
Taman Desa - RM20.00
Taman Tun Dr Ismail (TTDI) - RM20.00
Titiwangsa - RM25.00
Ulu Klang - RM25.00
Wangsa Maju - RM25.00

Selangor


Ampang - RM25.00
Ara Damansara - RM20.00
Balakong - RM30.00
Bandar Kinrara - RM20.00
Bandar Puncak Alam - RM60.00
Bandar Utama - RM20.00
Bangi - RM35.00
Banting - RM70.00
Batu Caves - RM15.00
Cheras, Selangor - RM20.00
Cyberjaya - RM50.00
Damansara - RM25.00
Dengkil - RM50.00
Desa Park City - RM25.00
Kajang - RM50.00
Kelana Jaya - RM25.00
Klang - RM40.00
Klang - Perlabuhan Klang - RM50.00
Kota Damansara - RM25.00
Kuala Selangor - RM100.00
Petaling Jaya - RM20.00
Petaling Jaya -PJU - RM25.00
Puchong - RM25.00
Putrajaya - RM50.00
Rawang - RM50.00
Selayang - RM25.00
Semenyih - RM50.00
Sepang KLIA - RM80.00
Sepang KLIA 2 - RM80.00
Serdang - RM20.00
Seri Kembangan - RM25.00
Shah Alam - RM30.00
Shah Alam- Kota Kemuning - RM35.00
Subang - RM25.00
Subang - USJ - RM25.00
Subang Skypark Terminal - RM25.00
Sungai Buloh - RM30.00
Sunway - RM25.00
Tropicana - RM25.00

Johor


Johor - RM60.00

Kedah


Kedah - RM60.00

Kelantan


Kelantan - RM60.00

Melaka


Melaka - RM60.00

Negeri Sembilan


Negeri Sembilan - RM60.00

Perak


Perak - RM60.00

Pulau Pinang


Pulau Pinang - RM60.00

Sabah


Sabah - RM60.00

Sarawak


Sarawak - RM60.00

Delivery cost for outside of Klang Valley within Malaysia RM60.00 (Except for Genting Highland, Seremban & Port Dickson)
Delivery cost for Genting Highland RM100.00

NOTE: If you can't find the area you want, kindly call us at +603 2282 8688 or +6010 2020 478 or email to us at info@yourstruly.com.my

Failed Delivery
If an attempted delivery fails (such as the wrong address specified on the order or recipient unavailability), we reserve the right to charge additional delivery cost to re-deliver. There will be no refund if the order is subsequently cancelled.

Re-arrange Delivery
For subsequent attempt or redirection of orders; a surcharge of Rm20 is applicable.

If re-delivery is made on the next working day, we shall, at our discretion replace all perishable items, such as flowers, fruits , cakes and more. These replacements shall be charged as appropriately. Cancellation is not allowed when the delivery has been attempted.  

 

Returns/Refund Policy
Shall you find any problem for your order, please notify us upon receive the order immediately as most of our order is perishable. We will give you a free-replacement. Any complaints received after 24 hours will not be entertained.
Online orders cannot be cancelled & refund once the payment has been made. There will be a 50% cancellation charges if order has been attempted. There will be no refund where payment has been made. A voucher, valid for the next 6 months, will instead be issued in lieu of the refund.

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